Terms and Conditions

These Terms and Conditions ("Terms") govern your access to and use of the PlanExa software platform, website and related services ("Platform"). By creating an account, accessing or using the Platform, you agree to be bound by these Terms.

These Terms constitute a legally binding agreement between PlanExa Limited ("PlanExa", "we", "our" or "us") and the individual or business using the Platform ("you" or "your").

1. Company Information

2. Our Service

PlanExa provides cloud-based business management software and digital solutions designed to help organisations manage operations, customers, staff, scheduling, projects, communications, reporting, automation and other business administration functions.

We may improve, modify, update or discontinue features of the Platform from time to time where reasonably necessary to maintain or improve our services.

3. Eligibility

You must be at least 18 years old and have the legal capacity to enter into a legally binding agreement. If you create an account on behalf of a business or organisation, you confirm that you have authority to bind that organisation to these Terms.

4. Accounts

You are responsible for:

• Maintaining the confidentiality of your login credentials
• Ensuring your account information remains accurate and up to date
• All activity undertaken through your account
• Notifying us immediately of any unauthorised access or security breach

You must not share your account with unauthorised users. We reserve the right to suspend or terminate accounts where account security has been compromised.

5. Subscription and Payment

Certain features of the Platform require an active subscription. Subscription fees are payable in advance and will automatically renew unless cancelled before the next renewal date.

Failure to make payment may result in suspension or termination of access to the Platform. All prices are stated exclusive of VAT unless otherwise indicated. Subscription fees are non-refundable except where required by applicable law.

6. Acceptable Use

You agree not to:

• Use the Platform for unlawful purposes
• Upload malicious software, viruses or harmful code
• Interfere with the operation or security of the Platform
• Attempt to gain unauthorised access to systems or data
• Copy, modify, reverse engineer or exploit the Platform
• Upload or distribute unlawful, offensive, defamatory or fraudulent material

We reserve the right to suspend or terminate accounts that breach these Terms.

7. Customer Data

You retain ownership of all information and data uploaded to the Platform. You grant PlanExa permission to host, process and store that information solely for the purpose of providing the Platform and related services. You are responsible for ensuring you have all necessary rights and permissions to upload and process such information.

8. Data Protection

PlanExa processes personal data in accordance with applicable UK data protection legislation, including the UK GDPR and the Data Protection Act 2018. Further details are available within our Privacy Policy.

9. Intellectual Property

All software, source code, databases, documentation, branding, trademarks, graphics, user interfaces, designs and other intellectual property associated with the Platform remain the exclusive property of PlanExa Limited or its licensors. Nothing within these Terms transfers ownership of any intellectual property rights.

You may not copy, reproduce, modify, distribute, decompile or create derivative works from the Platform without our prior written consent.

10. Availability

Whilst we aim to provide uninterrupted access, we do not guarantee continuous availability. The Platform may occasionally be unavailable due to maintenance, software updates, security improvements, third-party failures or circumstances beyond our reasonable control.

11. Third Party Services

The Platform may integrate with third-party applications or providers including payment processors, communication services, cloud hosting providers and other external platforms. We are not responsible for the availability, functionality or security of third-party services.

12. Limitation of Liability

To the fullest extent permitted by law, PlanExa shall not be liable for:

• Loss of profits
• Loss of revenue
• Loss of goodwill
• Business interruption
• Loss or corruption of data
• Indirect, incidental or consequential losses arising from the use of the Platform

Our total liability arising from these Terms shall not exceed the subscription fees paid by you during the twelve months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes liability that cannot lawfully be excluded.

13. Indemnity

You agree to indemnify and hold harmless PlanExa Limited, its directors, employees and affiliates from any claims, liabilities, losses, damages, costs or expenses arising from your misuse of the Platform or breach of these Terms.

14. Suspension and Termination

We may suspend or terminate your account where:

• You breach these Terms
• Subscription payments remain outstanding
• Fraudulent or unlawful activity is suspected
• Continued access presents a security or operational risk

Upon termination, your right to access and use the Platform will immediately cease.

15. Confidentiality

Both parties agree to keep confidential all non-public business, commercial and technical information obtained through use of the Platform unless disclosure is required by law.

16. Force Majeure

Neither party shall be liable for delays or failures to perform obligations resulting from events beyond reasonable control, including natural disasters, internet outages, cyber attacks, industrial disputes, government action, telecommunications failures or power interruptions.

17. Changes to these Terms

We may amend these Terms from time to time. Updated versions will be published on our website or made available through the Platform. Continued use of the Platform following publication of updated Terms constitutes acceptance of those changes.

18. Governing Law

These Terms are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute arising out of or in connection with these Terms.

19. Contact

Version 1.0 · Effective Date: 21 July 2026 · © 2026 PlanExa Limited. All rights reserved.

Related: Privacy Policy · Cookie Policy · Complaints Policy